← Go Back Home

Privacy Policy

Effective date: October 1, 2026

The short version: we never sell your personal information. We only use it to fill your orders, stay in touch with you, and share learning tools we think your family will love.

This policy explains how More Than a Kid ("we," "us," "our") collects, uses, and protects your personal information when you visit our website, join our mailing list, or buy from us, including through our Etsy shop.

1. Who we are

More Than a Kid is the data controller for the information described here. You can reach us at [email protected].

2. Information we collect

  • Information you give us: name, email address, phone number, shipping and billing address, and any details you share for custom orders or messages.
  • Order information: what you bought, when, and delivery and tracking details. Payments are handled by secure third-party processors. We do not store your full card number.
  • Information collected automatically: basic device and browser details, pages visited, and similar data collected through cookies and similar tools.

3. How we use your information

We use your information only to:

  • Process, ship, and support your orders, including returns
  • Contact you about your order, account, or questions you send us
  • Send you marketing emails or texts, if you have agreed to receive them
  • Personalize your experience and create custom products you request
  • Keep our website secure and working well, and meet our legal obligations

4. Our use of AI

We use artificial intelligence (AI) tools to help personalize our messages and recommendations and to help create custom products you request. When we do, we share only the information needed for that task, and we choose providers that are not allowed to sell your information. We do not use AI to make decisions that have legal or similarly significant effects on you.

5. We do not sell your data

We do not sell, rent, or trade your personal information. We do not "share" it for cross-context behavioral advertising as defined by U.S. state privacy laws.

6. Who we share information with

We share information only with trusted service providers who help us run our business, and only as needed:

  • Payment processors, to take payments safely
  • Shipping carriers, to deliver your orders
  • Etsy, for orders placed in our Etsy shop (Etsy's own privacy policy also applies)
  • Website, email, and customer-management platforms that host our site and send our messages
  • AI service providers, as described above
  • Authorities, if required by law

7. Legal bases for using your data (EU, EEA & UK visitors)

Under the GDPR and UK GDPR, we rely on:

  • Contract: to process and deliver your orders
  • Consent: for marketing messages and non-essential cookies. You can withdraw consent at any time.
  • Legitimate interests: to run, improve, and protect our business, in ways that don't override your rights
  • Legal obligation: to keep records such as tax and accounting information

8. International transfers

We are based in the United States, and our service providers may process data in the U.S. or other countries. When personal data from the EU, EEA, or UK is transferred, we rely on appropriate safeguards, such as the European Commission's Standard Contractual Clauses.

9. How long we keep your information

We keep order records for as long as required for tax and accounting purposes, typically up to 7 years. We keep marketing contact details until you unsubscribe. We delete or anonymize other information when it is no longer needed.

10. Your rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Correct information that is wrong or incomplete
  • Delete your information
  • Restrict or object to how we use it
  • Receive a copy of your information in a portable format
  • Withdraw your consent at any time
  • Complain to your local data protection authority

To use any of these rights, email [email protected]. We will respond within 30 days and will never treat you differently for using your rights.

11. Marketing messages

You can unsubscribe from our emails at any time using the link at the bottom of any email. To stop texts, reply STOP. We will still send messages about orders you place.

12. Cookies

We use essential cookies to make our website work. With your permission, we may also use analytics and marketing cookies to understand how our site is used. You can change your choices through our cookie banner or your browser settings.

13. Children's privacy

Our products are made for children, but our website and services are for parents, guardians, and educators. We do not knowingly collect personal information from children under 13, or under 16 in the EU and UK. If you believe a child has given us their information, contact us and we will delete it.

14. How we protect your information

We use reasonable technical and organizational safeguards, including secure, encrypted connections and trusted providers. No method of sending or storing information online is 100% secure, but we work hard to protect yours.

15. Changes to this policy

We may update this policy from time to time. When we do, we will change the effective date above. If the changes are significant, we will let you know.

16. Contact us

Questions about your privacy? Email [email protected].

← Go Back Home

Return Policy

Effective date: October 1, 2026

  • Returns accepted within 14 days of delivery
  • Items must be in new, unused condition
  • The buyer pays return shipping

1. Return window

You may return an item within 14 days of the day it was delivered. The delivery date is the date shown on the shipping tracking number.

2. Condition of returned items

Returned items must be new and unused, with no writing, tracing, cutting, or wear, and should come back in their original packaging. Items that don't meet these conditions may not be accepted.

3. How to start a return

  1. Email [email protected] within 14 days of delivery with your name, order number, and the item(s) you want to return. For Etsy orders, you can also message us through Etsy.
  2. We'll reply with the return address and next steps.
  3. Ship the item back using a tracked shipping method.

4. Return shipping

The buyer is responsible for return shipping costs. Original shipping charges are not refunded. We recommend a tracked, insured service, because we can't be responsible for returns lost in the mail.

5. Refunds

Once we receive and check your return, we'll let you know if it's approved. Approved refunds go back to your original payment method within 14 days. Your bank may take a few extra days to show it.

6. Items that can't be returned

  • Custom or personalized orders made just for you
  • Digital downloads, once they have been accessed
  • Items that have been used, written in, or damaged after delivery

7. Damaged or wrong items

If your order arrives damaged, has a defect, or isn't what you ordered, contact us within 14 days of delivery with a photo. We'll make it right with a replacement or a full refund, including shipping. This doesn't affect any rights you have under consumer law.

8. Customers in the EU and UK

If you live in the EU or UK, you have the legal right to cancel your order within 14 days of receiving it without giving a reason. To cancel, send us a clear statement by email. As explained above, you are responsible for the cost of returning the item, and custom or personalized items are not covered by this right.

9. Monthly subscription

Once our monthly subscription launches, you can cancel anytime before your next billing date to stop future charges. Every learning tool you receive follows this return policy.

10. Questions

We're happy to help. Email [email protected].